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What (who) is Phonetastic - definition
Phonetastic
<communications> A CTI product from Callware. Phonetastic
employs if-then rules and customer records to tell those
receiving calls who is calling (based on ANI and DNIS) and
to determine how the call should be routed, e.g. to a certain
sales representative or to the general sales department;
receive high-priority treatment; receive a fax-back, etc.
(1996-12-08)
