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Wat (wie) is Enterprise Relationship Management - definitie
Enterprise relationship management
Enterprise relationship management or ERM is a business method in relationship management beyond customer relationship management.
Customer Relationship Management
UTILIZATION OF DATA FROM A RANGE OF DIFFERENT COMMUNICATION CHANNELS TO MANAGE INTERACTIONS WITH CUSTOMERS
Critique of the marketing concept; Customer experience management integration; Marketing Concept; Customer Relationship Management; Relationship Capital Management; CRM software; Customer relations; Customer Relations; CEM integration; Enterprise Campaign Management; Collaborative CRM; Customer relationship manager; Customer profiles; Crm software; Contact Management Software; Contact relationship management; Client relationship management; Relationship management; Customer relations management; Implementing systems; Customer management; Customer Management; Customer Service Management; Sales force management; Campaign Management; Contacts management; Sales 2.0; Customer service management; Customer experience transformation; Extended Relationship Management; Marketing concept; Customer Relations Management; Customer-centric relationship management; CRM systems; Customer Centric Relationship Management; Customer centric relationship management; CxT; Extended relationship management; Sales Tracking; Customer Relationship Management (CRM); Consumer relationship; Customer relationship; Draft:Customer Data Platform; Customer relationship management systems; Customer profile; Consumer profile; Customer-relationship management; Consumer profiling; Customer relationship management system; Customer relationship management software
<business> (CRM, CIS, Customer Information Systems, Customer
Interaction Software, TERM, Technology Enabled Relationship
Manager) Enterprise-wide software applications that allow
companies to manage every aspect of their relationship with a
customer. The aim of these systems is to assist in building
lasting customer relationships - to turn customer satisfaction
into customer loyalty.
Customer information acquired from sales, marketing, customer
service, and support is captured and stored in a centralised
database. The system may provide data-mining facilities
that support an opportunity management system. It may also
be integrated with other systems such as accounting and
manufacturing for a truly enterprise-wide system with
thousands of users.
(1999-08-20)
customer relations
UTILIZATION OF DATA FROM A RANGE OF DIFFERENT COMMUNICATION CHANNELS TO MANAGE INTERACTIONS WITH CUSTOMERS
Critique of the marketing concept; Customer experience management integration; Marketing Concept; Customer Relationship Management; Relationship Capital Management; CRM software; Customer relations; Customer Relations; CEM integration; Enterprise Campaign Management; Collaborative CRM; Customer relationship manager; Customer profiles; Crm software; Contact Management Software; Contact relationship management; Client relationship management; Relationship management; Customer relations management; Implementing systems; Customer management; Customer Management; Customer Service Management; Sales force management; Campaign Management; Contacts management; Sales 2.0; Customer service management; Customer experience transformation; Extended Relationship Management; Marketing concept; Customer Relations Management; Customer-centric relationship management; CRM systems; Customer Centric Relationship Management; Customer centric relationship management; CxT; Extended relationship management; Sales Tracking; Customer Relationship Management (CRM); Consumer relationship; Customer relationship; Draft:Customer Data Platform; Customer relationship management systems; Customer profile; Consumer profile; Customer-relationship management; Consumer profiling; Customer relationship management system; Customer relationship management software
1.
Customer relations are the relationships that a business has with its customers and the way in which it treats them. (BUSINESS)
Good customer relations require courtesy, professionalism and effective response.
N-PLURAL
2.
Customer relations is the department within a company that deals with complaints from customers. (BUSINESS)
...Tucson Electric's customer-relations department.
N-UNCOUNT
